If there is one thing we love to do with the Great Aussie Road Tests, it’s to show you the best products and businesses who cater for families. Recently, we were lucky enough to stay with the Swissôtel Sydney, a five star hotel located right in the heart of the city, walking distance to Darling Harbour, shopping, attractions and the monorail.
We travelled to Sydney for business however in our line of work our children are part of our business. It was important to have them with us, yet entertained when we needed. It was for this reason we chose the Swissôtel Sydney.
We booked a Family Package that included two rooms, a one bedroom area with meeting space for the adults and the interconnecting room which was set up as a kids paradise! Swissôtel do a fantastic job with the kids room. Bright blue doona covers and adorable brightly coloured toys in the bedroom, to the bright coloured bath mats, toys and stepping stools in the bathroom. They loved the bubble bath the most!
Being a five star hotel I was a little worried about the “family” treatment, even though they have these wonderful kids rooms I was still sceptical about how we would be welcomed. I needn’t have, as from the second we pulled up outside the front of the hotel the service was impeccable. As we were sorting out the items to take out of the vehicle to check in, a concierge approached offering assistance, they helped us unpack our luggage and our kids! They answered potential issues or questions before we even thought about them. Our 4WD was too high for the regular parking area so they offered to park it in the loading dock. This was suggested before we found out the hard way!
The check in was painless, even with our three very excited (and over energetic) children. The concierge stayed with us through check in and brought our luggage to our room, unpacking it around the madness that unfolded when the girls discovered their amazing room! He was lovely, he laughed at their glee and energy, making jokes to make us feel more comfortable at their behaviour.
Everything we had ordered was in our room including a cot for our 1 year old, extra coffee for our meetings and we were able to visit reception to get some DVD’s to entertain the girls.
Breakfast was something we were all looking forward to and it certainly did not disappoint! It included a wonderful buffet of hot food, cereals, fruits, pastries and juices. Again, the staff were wonderful with our young children in this restaurant environment and as I arrived, I was pleased to see a wonderful mix of families and business people enjoying their breakfast without a hint of distaste for young children. I enjoyed seeing the staff interacting with all the children, smiling as they walked past, assisting them and adoring the little ones in high chairs (there were quite a few). I think Jasmine, our 7 year old, managed to complete about 5 courses for breakfast and would have gone back for more had I not stopped her!
During our entire stay, whenever we walked past a staff member they smiled at us, the girls were often handed complimentary little chocolates (to their delight), and not once did I feel out of place in this top class hotel.
You might feel that as we were reviewing the Hotel that obviously they would be showing their best to us. The service we received was genuine. It was clear the staff knew how to interact with families, as well as any business person. I observed many other staff interacting with guests and the result was always as natural and intuitive as we received. A perfect example of this was while sitting at breakfast I observed a guest checking out. The Concierge arrived behind the guest at the reception desk with the guests luggage and two boys riding the luggage trolley. This guest was not having to worry about where the children were while he was checking out, he wasn’t having to struggle with luggage and children and his boys had the brightest smiles on their faces as they enjoyed the ride.
The Swissôtel Sydney is not only a fantastic family friendly hotel, it is located perfectly for families also with so many activities on offer from the attractions on Darling Harbour to the hustle and bustle of the Sydney City Shopping Malls underneath the hotel. We took the kids to the Aquarium followed by a monorail ride back to the hotel and a walk through the shops. They loved every second and snapped lots of photos.
The prices for this amazing experience was also surprising, with many family options available that include the delicious breakfast.
I must admit, our favourite experience was the divine Pad Thai we ordered for room service with the chocolate covered strawberries to finish it off. We made sure we had that after the children had gone to sleep so we could savour the peace, and the strawberries all to ourselves.
We have found a rare gem in the heart of the city, the Swissôtel Sydney is truly a hotel that exceeds expectations. They are a hotel that do more than advertise to families, but follow through on their promise with exceptional service and staff, and an overall exceptional experience. I cannot wait to return.
Location 68 Market Street – in the heart of the city, short walking distance to Darling Harbour and only a block away from the monorail station. Shopping heaven is right at your door with an abundance of stores from Myer to the Lolly Shop! The State Theatre is across the road for some entertainment and there are plenty of restaurants and take aways within very close proximity. To make finding your way home easy when you go for a walk – always look for Centrepoint Tower, the hotel is right next door and that made it always easy to find!
The Kids Room Package - A classic style hotel room will fit two adults and two children with the kids side of the room set up with all the trimmings, toys, furniture and a DVD player. This package includes the delicious full buffet breakfast for all of you. This costs from $269 per night.
Kids Room Special - You might like to have a separate room from the children,
in this case, choose the interconnecting room which will be completely set up as a kids haven (that’s what we did J). This package includes two interconnecting rooms and full buffet breakfast for two adults and two children from $439.
Don’t forget about the parking too, $25 per 24 hours or valet parking is also available for $55.
What you don’t know The Swissôtel Sydney donates $20 to the Sydney Children’s Hospital Foundation for every night booked in a Kids Room.
Facilities Unfortunately time didn’t permit us to make use of the facilities in the hotel however they looked AMAZING!! There is a fantastic outdoor heated pool, fitness studio, sauna and steam rooms or you might like to take advantage of the Amrita Spa and Wellness treatments!
Restaurant JPB Restaurant is located in the lobby with a fantastic menu available. There is also Crossroads Bar that serves drinks and a very impressive High Tea. I was also constantly tempted by the advertising of their chocolate fondue! 24 hour room service is available to the rooms which is great when you just want to relax. There is plenty of choice, only problem is they all offer fantastic service and delicious meals so it’s a very hard choice!
Read other guests reviews, or book your stay with the Swissôtel Sydney through our partner site Take A Break.